Connect customer problems, business goals, and market opportunities into a clear direction. Make defensible trade-offs, explain what not to build.
Uncover the underlying problem for feature requests. Test assumptions and validate opportunities before committing significant investment.
Define meaningful success metrics, interpret evidence, and build credible business cases. Understand how decisions affect revenue, adoption, costs, and risk.
Align engineering, sales, operations and executives and gain stakeholder buy-in. Communicate decisions, disagreements and uncertainty.
Translate strategy into achievable plans and manage dependencies. Understand technical constraints to challenge assumptions without prescribing engineering solutions.
Ability to bring products and digital assets to life, from concept to execution; create
functional, consistent and beautiful digital products.
Managing the lifecycle (SDLC), applying it to UCD process, efficiently guiding the teams through all phases within AGILE, SCRUM, LEAN environment.
Ability to analyse complex solutions methodically and identify key test approaches, understanding how satisfied users and functional issues.
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YEARS OF
EXPERIENCE
Mike's exceptional people skills and personable manner mean that he engages positively with the business customer, while always keeping an eye on the detail and the deadline. I could always rely on Mike to follow through and deliver...
Mike was the UX Lead on a number of projects during my time at OFX. Liked by all, he can work with any number of stakeholders to provide his expertise and thought leadership into the UX solution. Mike has a focus on execution and delivery but not at the expense of human centred design, logic and best...
Mike is a rare UX gem. He understands, practices and articulates the full UX process, from concept and ideation, through to design and development in the most exemplary and Lean Agile manner. He is super passionate about all facets of user experience and always carries out his work with a smile...
Mike is such a pleasure to work with. He brings great positivity and an insightful perspective to the group. His work is always of a very high standard with the customer experience...
By putting a larger emphasis on customer experience principles and practices, you can make iterative improvements and avoid costly large scale rework that doesn't fit your users or organisations goals.
When talking about the benefit of customer experience, you can discuss success measures in terms of measuring user performance and satisfaction as well as calculating some of your return on investment.
Collaborated closely with five product owners and led five agile development teams to craft the UX vision for OFX's products and solutions, including the processes and principles that bring the vision to life. Focused on identifying UX issues, exploring design opportunities, conducting user research to validate solutions, sharing insights and analysis with delivery teams, refining concepts, and producing artefacts such as journey maps, user flows, scenarios, storyboards, wireframes, and interactive prototypes.
I led UX for key Ticketek products such as membership and ticketing platforms, web and app.
I led product design, research and UX best practices for Datacom's clients; advocated for UX, made good UX decisions and ultimately produced successful products. I led entire end to end UX process for Healthy Habits mobile app and web platform.
I solved very complex problems around cloud migrations through design thinking, research, innovation, and great user-centered design.
NSW
VIC
QLD
ACT
